Shipping in South Africa:
* We charge a flat rate of R150.00 for delivery within South Africa.
Delivery schedules are approximate and not binding. Products are delivered to the delivery address mentioned on your order form.
The following terms apply to shipments:
We dispatch orders within 2 working days from the date that we receive your order.
For local Cape Town orders deliveries are done personally by one of our dedicated staff members. We use a courier service for all other areas within South Africa and delivery time is one to two days.
Our website currently does not allow for international deliveries but we are happy to assist should you like to order from outside South Africa. To make arrangements, please email us on firstname.lastname@example.org or +27 21 683 1666.
Parcels sent will include insurance and a tracking number and delivery is approximately one to two weeks.
- Please note that you will be responsible for any duties and customs charges that may be incurred.
- Studio 8 is not responsible for delivery delays. The customer bears all delivery risks. It is your responsibility to notify carrier with any claim regarding delivery delays, missing or damaged goods, upon delivery and/or within three (3) days.
REFUNDS AND EXCHANGES
If you are not happy with your purchase, you can return or exchange within seven (7) days after receiving your order. However, you will have to cover the return shipping cost of R150 for returns (no cost for exchanges). If it is still in the condition we sent it to you we will refund you on your purchase. Please contact us before returning your garment.
Studio8shop.com will not accept returns for any item that bears signs of wear or damage. Items must be returned in their original packaging (including designer shoe boxes, dust bags, hangers, extra buttons…). Do not remove the tag or relevant seal from the purchased products, should you wish to return the purchased product.
*Note: Unfortunately we do not accept refunds or exchanges on SALE items.
Returns are to be delivered to:
2 Cavendish Street
Or please contact us here: email@example.com or +27 21 683 1666.
Payments can be made by VISA, MASTERCARD or AMERICAN EXPRESS credit cards via Payfast. South African customers have the option to pay via EFT.
Payfast ensures that your purchase on our website is safe, simple and secure.
Studio8shop.com keeps a record of your transaction. All information regarding your credit card details are not held by our website but by our bank.
The prices shown on our website include VAT when purchasing from within South Africa.