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Postage and terms

 

DELIVERY

Shipping in South Africa:

* We offer free delivery within South Africa

Delivery schedules are approximate and not binding. Products are delivered to the delivery address mentioned on the electronic order form.
The following terms apply to shipments:

We use X International Couriers for deliveries in South Africa. Your order will be dispatched within two working days of receipt of payment (excluding orders placed during the weekend or public holidays) and delivery time is one to two days.

Deliveries are typically made between 8am and 6pm Mondays to Fridays.

International Shipping:

normal size parcel: R500 | $41.5 | £28 | €39 approx.
large parcel: R650 | $54 | £36.5 | €50 approx.

We make use of the South African Post Office to send orders:

EMS (Expedited Mail Service) is used to send all items. This service includes insurance and a tracking number and delivery is approximately one to two weeks.

We will email you a shipping tracking number as soon as your parcel has been dispatched.

  • Please note that you will be responsible for any duties and customs charges that may be incurred.
  • Studio 8 is not responsible for delivery delays. The customer bears all delivery risks. It is your responsibility to notify carrier with any claim regarding delivery delays, missing or damaged goods, upon delivery and/or within three (3) days.

Refunds And Exchanges

If you are not happy with your purchase, you can return it to us within seven (7) days after receiving your order. If it is still in the condition we sent it to you we will refund you on your purchase. However, you will have to cover the return shipping costs. Please contact us to get our returning address before sending back the item/s. International returns will need to be sent back with registered mail and South African returns can be sent back with X International Couriers.

Studio8shop.com will not accept returns for any item that bears signs of wear or damage. Items must be returned in their original packaging (including designer shoe boxes, dust bags, hangers, extra buttons…). Do not remove the tag or relevant seal from the purchased products, should you wish to return the purchased product.

*Note: Unfortunately we do not accept refunds or exchanges on SALE items.

Returns are to be delivered to:
Studio 8
2 Cavendish Street
Claremont
7708
Cape Town
South Africa

Or please contact us here: ct@studio8shop.com or +27 21 673 1666.

Payment

Payments can be made by VISA, MASTERCARD or AMERICAN EXPRESS credit cards via Virtual Card Services. South African customers have the option to pay via EFT.

Click here for more information on Virtual Card Services. Virtual Card Services ensure that your purchase on our website is safe, simple and secure.

Studio8shop.com keeps a record of your transaction. All information regarding your credit card details are not held by our website but by our bank.

The prices shown on our website include VAT at 14% when purchasing from within South Africa and exclude VAT when purchasing from outside the Republic.

*Further information for overseas customers

Customers outside South Africa will also be liable for any customs/import duty. Customs policies vary widely from country to country, therefore you are advised to check applicable requirements in your country before placing an order.

Service

For any information you may need, do not hesitate to contact us at sa@studio8shop.com.

Privacy Policy

We respect your concerns about Privacy and follow strict procedures to protect your personal information. Most importantly, we will not sell, trade or give out the information we collect from you without your express permission.

By visiting our Site, submitting information, using our services, and/or purchasing any products on our Website, you acknowledge that you accept the practices and policies outlined in the then current Privacy Policy and our Terms and Conditions. You should review this Policy every time you use the Website to satisfy yourself that you are happy with it.

Use of the site & Prohibitions

The agreement contains the complete terms and conditions that apply to you in buying from our website. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof.

Products offered for sale are those on line at the time of your order, subject to availability.
Studio8shop.com may be unable to deliver merchandise. In such circumstances, Studio8shop.com will notify you by email and proceed to the refund within thirty days of advising that the merchandise is unavailable.
Great care is taken in item description and illustration. Yet graphics, photographs, including all image rights and text, are purely informative. Studio8shop.com does not warrant its website content is accurate, free, complete, useful or reliable.
All items and merchandise featured on the website are provided “as available” and “as is”, with not warranty of any kind, either expressed or implied, including, but not limited to, merchantability, satisfactory quality, fitness for a particular purpose.
We will gladly answer all questions regarding item description and specifications, either by email at sa@studio8shop.com our by phone (+27 21 683 1666).

Security

We commit to respect the privacy rights of our online visitors. We protect the information collected regarding our visitors and customers by storing and using that information accordingly.

Cookies
Our website uses cookies to keep track of previous purchases and to deliver content specific to the customer’s interests. Most browsers are automatically set to accept cookies. You may alter the settings of your browser to prevent such automatic acceptance.

Payments
To help ensure that your purchase on our website is safe, simple and secure, Studio8shop uses a specialized secure environment. This service encrypts and protects the data you send to us over the Internet. Reasonable care is taken to keep the details of your order and of your payment secure.
All information regarding your credit card details are not held by our website but by our bank and shall not be divulged to third parties.

Newsletters

Stay up to date with Studio8shop latest arrivals, private sales and new designers reaching your inbox twice a month.

If you no longer wish to receive any information from Studio8shop you can email us at sa@studio8shop.com